SHIPPING
US DOMESTIC SHIPPING
To return your product, please mail to Nuovo Tea & Wellness: 678 Roosevelt Road, Glen Ellyn, IL 60137
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item once it has been shipped.
RETURNS & REFUNDS
RETURN POLICY
Our refund & exchange policy is 30 days.
To complete your return, we require a receipt or proof of purchase.
RETURN ELIGIBILITY
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Tea is not eligible for returns or exchanges, please email nuovotea1@gmail.com if you have a problem with your product.
If you receive damaged teaware, you can return the product for either reimbursement or replacement.
REFUND & EXCHANGE POLICY
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Sale items
Sale items are not applicable for returns or exchanges.
Exchanges
If you receive damaged teaware, you can return the product for either reimbursement or replacement. If you need to exchange it for the same item, send us an email at nuovotea1@gmail.com and send your product to Nuovo Tea & Wellness: 678 Roosevelt Road, Glen Ellyn, IL 60137.